Warranty · Help Desk · Field Service · AMC
Manage every customer, asset, warranty and service interaction through one secure and configurable platform.
Service operations overview
Illustrative data for demonstration purposes
Open service requests
128
42 awaiting parts
SLA performance (30 days)
92%
Response and resolution combined
Active warranties
8,410
Serial-linked registrations
Technician assignments today
36
Across 7 territories
AMC renewals due (60 days)
24
14 contacted
Customer satisfaction
4.3 / 5
Based on 214 responses
SLA compliance trend
Repeat product failures
| Model | Cases | Change |
|---|---|---|
| Model A-220 | 18 | +3 |
| Model C-118 | 11 | -2 |
| Inverter S5 | 9 | +1 |
| Pump Unit 40 | 6 | 0 |
The problem
Most service organisations run warranty, support, field jobs and contracts in separate tools. The result is slow response, disputed claims and no reliable view of cost or performance.
Service lifecycle
MIPL Service360 follows the full service lifecycle so every request carries its product, entitlement and history.
Capture models, serial numbers, install locations and ownership at the start of the relationship.
Receive complaints and service requests through portal, email or internal intake.
Check entitlement against warranty policies, AMC coverage and support plans.
Apply response and resolution targets, then route to the right queue, dealer or technician.
Resolve remotely or dispatch a technician with asset history and job instructions.
Record parts consumed, checklists, photographs and digital signatures.
Share the service report, capture confirmation and collect feedback.
Analyse cost, failure trends and SLA compliance, and track contract renewals.
Solutions
Customer complaints arrive through calls, email and messages with no single owner or deadline.
Key capabilities
Suitable industries
Consumer appliances, Software and technology, Utilities, Distribution
Employee and IT requests move through inboxes, chats and spreadsheets with no service record.
Key capabilities
Suitable industries
Manufacturing, Government, Banking and financial services, Shared service centres
Entitlement decisions depend on manual invoice checks, and warranty cost is only visible after the fact.
Key capabilities
Suitable industries
Manufacturing, Automotive, Consumer appliances, Solar and energy
Technicians reach site without asset history, job instructions or the correct parts.
Key capabilities
Suitable industries
Industrial equipment, Medical equipment, Solar and energy, Utilities
Contract visits are tracked in spreadsheets and renewals are noticed only after they lapse.
Key capabilities
Suitable industries
Industrial equipment, Medical equipment, Utilities, Facilities and building services
Dealer claims and service performance are collected by email, with limited control or comparison.
Key capabilities
Suitable industries
Automotive, Consumer appliances, Manufacturing, Solar and energy
Citizen complaints are logged in disconnected registers with no traceable resolution path.
Key capabilities
Suitable industries
Government, Urban local bodies, Utilities, Public infrastructure
Each region or business unit runs its own service tools, so nothing can be compared or consolidated.
Key capabilities
Suitable industries
Manufacturing, Utilities, Industrial equipment, Distribution
Platform capabilities
Capability availability depends on the modules and configuration agreed in your implementation scope.
Value by role
Run daily service operations with clear ownership and measurable targets.
Control entitlement decisions and understand what warranty actually costs.
See service as a business function, not a cost centre without data.
Adopt a platform that fits your architecture, security and governance model.
Industries
After-sales service for serial-numbered products and dealer networks
View industryKeep installed equipment serviceable, contracted and available
View industryHandle high service volumes across dealers and service centres
View industryMaintain complete service and maintenance history for clinical assets
View industryManage component warranties and dealer service claims
View industryService distributed energy assets across many sites
View industryCoordinate customer requests, field teams and regional operations
View industryTraceable citizen service delivery with departmental accountability
View industrySupport customers across products, releases and contracted service levels
View industryWhy MIPL
We map your current service process before configuring anything in the platform.
Standard capabilities are configured to your operating model first, keeping upgrades manageable.
Designed to complement ERP, CRM, inventory and finance platforms rather than replace them.
MIPL-managed cloud, your cloud, private cloud or on-premise, subject to approved scope.
Technician workflows built for job execution, evidence capture and customer confirmation.
Requirement workshops, configuration, testing, rollout and post-launch stabilisation.
Structured migration templates, validation cycles and role-based user training.
Phased enhancement planning with clear scope and governance after go-live.
FAQ
Request a demo or start with a short service maturity assessment. We respond with a consultant-led walkthrough, not a generic sales pitch.