Solution
Control the complete warranty lifecycle
Connect product registration, serial and invoice validation, entitlement rules, claims, approvals and cost reporting in one warranty lifecycle.
The problem
Entitlement decisions depend on manual invoice checks, and warranty cost is only visible after the fact.
- Manual entitlement checks and warranty validation delays
- Invalid or duplicate claims approved without evidence
- Uncontrolled parts and labour on warranty jobs
- No consolidated view of warranty cost by product or model
Capabilities
What the platform provides in this area
- Product and serial management
- Warranty policies
- Warranty certificates
- Entitlement checks
- Dealer claims
- Repair and replacement
- Approval workflows
- Warranty extensions
- Repeat-claim visibility
- Warranty cost reporting
- Product failure analysis
Capability availability depends on the modules and configuration agreed in your scope.
Process
How the process runs
- 01
Product registration
Register models, serial numbers and ownership at sale or installation.
- 02
Serial and invoice validation
Validate the serial number and purchase evidence before entitlement.
- 03
Warranty eligibility
Apply warranty policy rules, coverage period and exclusions.
- 04
Claim creation
Create the claim internally or allow the dealer to raise it.
- 05
Approval
Route the claim through configured approval rules and limits.
- 06
Repair or replacement
Execute the approved resolution path with defined workflows.
- 07
Parts and labour
Record parts consumed and labour claimed against the job.
- 08
Service completion
Complete the job with evidence and a service report.
- 09
Customer confirmation
Capture customer acknowledgement and feedback.
- 10
Cost and failure analysis
Analyse warranty cost, repeat claims and failure patterns.
Outcomes
Operational outcomes teams look for
- Reduce invalid claims
- Improve processing time
- Control parts and labour
- Improve dealer accountability
- Understand warranty costs
- Identify recurring failures
Relevance
Where this solution is typically used
Industries
- Manufacturing
- Automotive
- Consumer appliances
- Solar and energy
Typical stakeholders
- Warranty Manager
- Product Quality Head
- National Service Head
- Chief Financial Officer
Supplier claim recovery and financial warranty accrual are optional capabilities requiring separate validation and approved scope.
Request a Warranty Process Assessment
We map your current process first, then show how MIPL Service360 would be configured for it.