Solution
Connect manufacturers, dealers and service centres
Give every dealer and service centre a structured way to raise claims, execute jobs and report performance, with your approval rules applied consistently.
The problem
Dealer claims and service performance are collected by email, with limited control or comparison.
- Dealer claims submitted in inconsistent formats
- No visibility of dealer service quality
- Reimbursement disputes without evidence
- Territory and coverage gaps
Capabilities
What the platform provides in this area
- Dealer hierarchy
- Service-centre onboarding
- Territories
- Dealer-created claims
- Warranty approvals
- Technician assignment
- Parts requests
- Reimbursement tracking
- SLA monitoring
- Performance scorecards
- Customer feedback
- Audit history
Capability availability depends on the modules and configuration agreed in your scope.
Outcomes
Operational outcomes teams look for
- Consistent claim quality
- Comparable dealer performance
- Evidence-backed reimbursement
- Better territory coverage decisions
Relevance
Where this solution is typically used
Industries
- Automotive
- Consumer appliances
- Manufacturing
- Solar and energy
Typical stakeholders
- Dealer Service Head
- National Service Head
- Commercial Director
Assess Your Dealer Service Network
We map your current process first, then show how MIPL Service360 would be configured for it.