Solution
Replace internal emails and spreadsheets with structured service delivery
Give internal teams a service catalogue, approval workflow and department queues so employee requests are tracked, measured and auditable.
The problem
Employee and IT requests move through inboxes, chats and spreadsheets with no service record.
- Requests raised through personal email and chat
- No approval trail for internal spend or access
- Unclear responsibility between departments
- No measurement of internal service levels
Capabilities
What the platform provides in this area
- IT incidents
- Employee requests
- Service catalogue
- Approval workflows
- Department queues
- Asset assignment
- Knowledge articles
- SLA tracking
- Audit logs
- Management reports
Capability availability depends on the modules and configuration agreed in your scope.
Outcomes
Operational outcomes teams look for
- Structured intake for every internal request
- Documented approvals
- Clear department accountability
- Measurable internal service levels
Relevance
Where this solution is typically used
Industries
- Manufacturing
- Government
- Banking and financial services
- Shared service centres
Typical stakeholders
- Head of IT
- Enterprise Applications Head
- Administration and Facilities Heads
Suitable departments: IT, HR, Administration, Facilities, Finance, Procurement and shared services.
Review Your Internal Service Desk
We map your current process first, then show how MIPL Service360 would be configured for it.