Industry
Service distributed energy assets across many sites
Inverters, batteries and panels sit at customer sites under long warranty terms. Service360 tracks each asset, its warranty and every site visit.
Challenges
Common service challenges in solar and energy
- Asset ownership and location records incomplete
- Long warranty terms across multiple component types
- Site visits planned without full installation history
- Preventive maintenance not consistently executed
- Component performance issues hard to aggregate
- Multiple installation partners with different processes
Capabilities
How MIPL Service360 is configured
- Component-level asset register for inverters, batteries and panels
- Installation site and ownership records
- Warranty policies per component type
- Site visit planning and technician assignment
- Preventive maintenance schedules
- Evidence capture from site
- Component failure and performance reporting
Service lifecycle
The typical flow in this industry
- System commissioned and components registered per site
- Warranty terms applied per component
- Customer or monitoring team raises a request
- Site visit planned with technician and parts
- Job completed with photographs and readings
- Warranty cost and component failure trends reviewed
Users and outcomes
Who uses it and what improves
Typical users
- Field Service Head
- Warranty Manager
- O&M managers
- Installation partner coordinators
Operational outcomes
- Accurate site and component records
- Better planned site visits
- Clear warranty accountability per component
- Aggregated component performance insight
Implementation
Integration and approach
Integration considerations
- ERP for project, component and billing data
- Monitoring or telemetry platforms as an optional, scope-dependent capability
- SMS and email providers for site visit notifications
Our approach
- Register the installed base by site and component
- Configure component warranty policies
- Roll out mobile site-visit workflows to partners
- Introduce preventive maintenance in a second phase