Industry
After-sales service for serial-numbered products and dealer networks
Manufacturers carry service obligations long after dispatch. MIPL Service360 links products, serial numbers, warranties, dealers, technicians and spare parts to one service record.
Challenges
Common service challenges in manufacturing
- Dealer networks operating on separate registers and email claims
- Serial-numbered products without a single ownership and service record
- Warranty claims approved without consistent entitlement evidence
- Field service and spare-part consumption tracked outside any system
- Product quality teams lacking structured failure data
- AMC obligations managed in spreadsheets
Capabilities
How MIPL Service360 is configured
- Product, model and serial-number registry
- Warranty policies and entitlement checks
- Dealer claims and approval workflows
- Technician assignment and mobile job execution
- Spare-part consumption and returns
- Product failure and warranty cost analysis
- AMC contracts and preventive schedules
Service lifecycle
The typical flow in this industry
- Product dispatched and registered against a serial number
- Customer or dealer raises a service request
- Warranty or AMC entitlement validated
- Job assigned to a dealer technician or in-house engineer
- Parts issued, job executed and evidence captured
- Claim approved, cost recorded and failure data analysed
Users and outcomes
Who uses it and what improves
Typical users
- National Service Head
- Warranty Manager
- Dealer Service Head
- Product Quality Head
- Plant service engineers
Operational outcomes
- Consistent entitlement decisions across the dealer network
- Comparable dealer and technician performance
- Structured failure data for quality engineering
- Controlled warranty cost and parts consumption
Implementation
Integration and approach
Integration considerations
- ERP for customer, product, invoice and parts master data
- Inventory or warehouse systems for spare-part availability
- Finance systems for claim and reimbursement postings
Our approach
- Start with one product line or region as a pilot
- Configure warranty policies and dealer claim rules before rollout
- Migrate serial numbers and open claims using structured templates
- Extend to AMC and preventive maintenance in a later phase