About
Misha Infotech Private Limited
A technology consulting and software engineering company that helps businesses globally redefine how they operate digitally. MIPL Service360 is our service management product, built on the same process-first delivery approach we apply to every client engagement.
Who we are
Technology consulting, delivered end to end
Misha Infotech works as a one-stop offshore engineering and outsourcing partner. We build software, web and mobile applications, modernise legacy systems and architect cloud solutions so teams can move faster with greater flexibility and agility.
Our consultants simplify IT strategy and streamline day-to-day workflows, turning data into decisions that hold up in operations. That same discipline shaped MIPL Service360: instead of a generic ticketing tool, it covers the full after-sales lifecycle — warranty, help desk, field service and AMC — in one platform.
We work with startups, SMEs, enterprises, digital agencies and government entities, integrating AI, machine learning and intelligent automation into workflows where they genuinely reduce effort.
At a glance
- Company
- Misha Infotech Private Limited
- Product
- MIPL Service360 — unified warranty, help desk, field service and AMC management
- Delivery model
- Consultant-led implementation with in-house engineering, design and QA teams
- Engagements
- Product implementation, custom development, team augmentation and long-term support
Capabilities
What Misha Infotech does beyond Service360
Service360 sits inside a broader engineering practice, so enhancements, integrations and custom modules are handled by the same organisation that runs the platform.
- Custom software development and enterprise application engineering
- Mobile app development for iOS, Android, cross-platform and PWAs
- SaaS, on-demand and startup product engineering
- Data intelligence, AI/ML and robotic process automation
- Legacy application migration and modernisation
- Cloud architecture on Microsoft Azure and Amazon AWS
- UI/UX design, wireframing and prototyping
- QA, DevOps and long-term application support
Team
The skills behind an implementation
Engineering
- Web application developers
- Mobile app developers
- DevOps engineers
- QA engineers
Data and AI
- Data scientists
- AI engineers
- ML engineers
- Automation specialists
Product and design
- UI/UX designers
- Business analysts
- Solution consultants
- Implementation leads
How we work
A process-first implementation approach
We map the operation before configuring software, so the platform reflects how your service teams actually work.
- 01
Map the operation
Understand how requests, warranties, engineers and contracts actually flow today.
- 02
Configure the platform
Set up Service360 modules, roles, SLAs and masters against that map.
- 03
Integrate and validate
Connect ERP, CRM and communication systems, then test with real scenarios.
- 04
Adopt and enhance
Train teams, go live in phases and plan enhancements from usage data.
Scope, timelines and phasing are agreed per engagement. We do not publish fixed implementation durations or guaranteed response times on this site.
Who we serve
Organisations we typically work with
- Startups building a first product
- SMEs digitising manual operations
- Large enterprises modernising legacy systems
- Digital agencies needing an engineering partner
- Government and public sector entities
- Product companies scaling delivery capacity
Discuss your service operation with a MIPL consultant
Share your warranty, help desk, field service or AMC requirement and we will walk you through a relevant configuration.